SUMMARY

Christy Hunter Chapman shares a leadership team development process that her company used, focusing on the proven idea of Total Chaired by David Hicks, CEO of Tribe CX; Dan Langton (Director of Customer and Partner Experience at Microsoft) and Mike Perk (CEO of WWC, a people focused digital transformation advisory) answer questions around what organisations and leaders need to be thinking about and doing to to drive greater value from CX now and in the future.